Some users of the FACTS Family App have been prompted to subscribe or purchase the app despite having already paid.

To resolve this issue, parents should ensure their app is updated to the latest version (56.7.2) via the Apple App Store. The app carries a one-time annual charge of $4.99, and they should not be charged more than once each year.

If someone has been charged twice, contact Apple Support directly to request a refund.

Email [email protected] if there is any difficulty with the refund process.

Thank you for your patience and understanding as we work with Apple and our development team to ensure the best possible experience with the FACTS Family App.